The telephone; once used merely as an appointment scheduling device; has become an integral part of provider patient interactions. Research indicates that approximately 20 to 28 percent of all primary health care is handled over the telephone. However; without proper training and accountability; telephone triage can result in improper diagnosis and management as well as legal liability.

This teleconference will provide a brief overview the concept of malpractice as well as important considerations when providing telephone advice. A case study approach will be used to help providers craft telephone triage systems that improve patient care and decrease the likelihood of being sued.

Learning Objectives:

• The attendee will be able to identify risks in telephone triage.
• The attendee will be able to describe the difference between telephone protocols and guidelines.
• The attendee will be able to discuss a case study and two methods to decrease the risk of litigation.

Lorman Business Center; Inc. dba Lorman Education Services; Eau Claire; Wisconsin is an approved provider of continuing nursing education by the Wisconsin Nurses Association Continuing Education Approval Program Committee; an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation.

This program qualifies for 1.5 contact hours. To receive a certificate of successful completion; you are required to complete and return an evaluation form. Planning Panel Members are: Kerri Crank; R.N.; MSN; FNP; CSN; John Busch; JD; Robert Kerbell; Jennifer Janiak; Christine Todd Medina and Andrea Helland. There are no conflicts of interest to report. There was no commercial support received for the planning of this program. No endorsement of products or off-label use will occur at this program.

Faculty: Vicki Long; Private Practice Patricia C. McMullen; Ph.D.; J.D.; CRNP; Mary A. Paterson; Ph.D.; MSN; The Catholic University of America

Verification and Attendance is the responsibility of Lorman Education For credit questions, please contact Lorman at 866-352-9540

On Demand CLE Hours: AK 1.5; AL 1.5; AZ 1.5; CA 1.5; MO 1.5; MS 1.5; MT 1.5; ND 1.5; PA 1.5; TN 1.5; VT 1.5; WA 1.5; WI 1.5; WV 1.8

Self-Study CLE Hours: AK 1.5; CO 2; MT 1.5; ND 1.5; NM 1.5; OR 1.5; UT 1.5; VT 1.5; WV 1.8

On demand orders placed on a weekend or holiday will be fulfilled on the next business day.